What to expect

Bumper Buddies prides itself on transparency and dedication to the customer experience. Here’s what you can expect during your first appointment with us.

Contact Us

The first step in the bumper repair process is to contact us — either by calling (888) 711-5074, texting (949) 899-1055, or filling out our online contact form. We’ll request photos or videos of the damage to your vehicle, and once we’ve reviewed them, we can give you an estimate in a matter of minutes.

If you’re comfortable with the quote we’ve provided, we’ll then proceed with scheduling a bumper repair appointment. You can choose the date, time, and location most convenient for you. You’ll receive a confirmation text the day before the appointment, and you can rest assured that your technician will arrive promptly at the time and place specified.

Your Technician Arrives

On the day of your appointment, your technician will arrive at the repair site in their clearly marked Bumper Buddies vehicle. We’ll contact you when we arrive so you can meet us outside your car. The technician will then conduct a quick in-person assessment to confirm the initial estimate. 

They’ll then begin the work, walking you through each step of the process if desired. The average repair takes 2-3 hours, so you can watch our technicians repair your vehicle or go about your day until they’ve completed the job.

The Work Begins

We first prep the area by thoroughly cleaning it and removing any dust or debris. We’ll then reshape the dent and restore your bumper to its original shape using a specialized heat tool. 

Once the damaged area has been manipulated back into place and cooled down, we’ll apply filler if necessary and sand the area to level it down. We then proceed with painting your vehicle using two coats of market-leading PPG paints that are computer color-matched to your original paint job. We then complete the job with a final clear coat. 

Once all repairs have been finished, we’ll review everything with you to ensure that you’re 100 percent satisfied with the quality of our work. Our technicians will then take payment and a high-five before you letting you hit the road again in your like-new, dent-free vehicle.

If you’re ever unhappy with your repair results, we offer a 3-year satisfaction guarantee on all of our repairs. We take great pride in the quality of our work, but customer satisfaction is the motivation for everything we do.