Here at Bumper Buddies, we pride ourselves on always being fully transparent with our customers. Our bumper repair services are some of the best in the industry, so we have nothing to hide. From the initial estimate to final payment, we make sure to provide a hassle-free, efficient process, and we’ll walk you through it every step of the way. We’re always happy to answer any and all questions you may have, and our customer satisfaction guarantee is just part of why we’ve been 5-star rated for more than 20 years. If you’re in need of bumper repair but you’re hesitant to try a mobile dent repair service, you can trust the experts at Bumper Buddies. In this blog, we’ll break down every step in the Bumper Buddies dent repair process so you can be fully informed and have peace of mind.
Our entire business model was created with the customer experience in mind. Everything we do is based around creating a convenient, hassle-free experience for you. This begins right away, from the initial estimate. When you receive a dent or scratch on your vehicle, take photos of the damage and text or call our customer service number. Once we’ve received a description of the damage and any photos you can provide, we’ll offer you an initial quote on your repairs. We’ll then collect your name, number, and the location that is most convenient for you. As a mobile repair service, we travel to your home, workplace, or any other desired location, and repair your vehicle on-site. We’ll provide you with an estimated arrival window and confirm your appointment the day before we’re set to arrive.
Hassle-Free, High-Quality Repair
On the day of your appointment, we’ll contact you when we arrive so that you can meet us outside your vehicle. We’ll conduct a quick in-person assessment to confirm our initial estimate. Sometimes the final price can deviate slightly from the initial quote once we see the damage in-person, but this is rare and we’ll always confirm this price with you before proceeding with the repair work. Being transparent and ensuring that you’re comfortable with every step in the process is always our top priority. We first prep the area by thoroughly cleaning it and removing any dust or debris. We’ll then reshape the dent and restore your bumper or fender to its original shape using a specialized heat tool. Once the damaged area has been manipulated back into place and cooled down, we’ll apply filler if necessary and sand the area to level it down. We then proceed with painting your vehicle using market-leading PPG paints that are 100% computer color-matched to your original paint job using your car’s VIN.
One the entire repair process has been completed, we’ll contact you once again to let you know that we’ve finished the job. We allow you to inspect the damaged area and ensure that the repair work is to your liking. We offer a 3-year, 100% customer satisfaction guarantee on all of our repairs, so if you’re unhappy with the results, we’ll come back out and continue to work on your vehicle until you’re fully satisfied. We take great pride in our craftsmanship and the quality of our work, but customer satisfaction is the motivation for everything we do.
If your car is in need of bumper scratch or dent repair, call the experts at Bumper Buddies. We’ve served all of Southern California for more than 20 years, consistently providing 5-star service across all of our service areas. If you have any questions about our repair process, or if you’d like to receive a free quote for your car repair, give us a call today at (888) 711-5074 or text us at (949) 899-1055.