Car dent repair is notorious for being a stressful process, but Bumper Buddies was created to defy those expectations and provide drivers with a high-quality, hassle-free alternative. To help ensure that dent repair is hassle-free, we’re fully committed to transparency, educating drivers about exactly what they can expect through every step of the process. If you’re considering mobile dent repair services for your car damage, here’s what to expect during your first mobile dent removal appointment.

Scheduling the Appointment

Our commitment to convenience begins from the moment you first reach out to us. We make it easy to contact our team, either by phone call, text, or online contact form. However you choose to do it, all you have to do is send us details of your damage, and we’ll provide a cost estimate right away. To ensure that the estimate is as accurate as possible, we may ask for more details about your damage, such as its location, size, and severity. If you have any photos, we’ll ask you to send those via text or email so we can review them for a better idea of what the repair will require.

If the quote sounds good to you and you’re ready to proceed, we’ll schedule an appointment for the time and place most convenient for you. Whereas traditional body shops require you to come to their facility and drop off your vehicle for days or weeks until they’re ready to work on it, our mobile body shop will come directly to you and repair your vehicle on-site in just a matter of hours. We’ll ask for your preferred address and find a time that works for your schedule.

Meeting Your Technician

On the day of your appointment, a Bumper Buddies technician will arrive at your specified location in a fully-equipped service vehicle. Our vehicles are branded with a Bumper Buddies logo, and all of our technicians wear Bumper Buddies shirts, so you can ensure that they’re a member of our team. 

Once they arrive, they’ll introduce themselves and examine the damage in person to confirm the repair strategy discussed during scheduling. Based on this, they’ll either confirm the quoted price or let you know if any adjustments need to be made. They’ll also explain the repair process briefly, so you know exactly what to expect and how long they think it will take. This is also an opportunity for you to ask any questions you have about the process, so you can have peace of mind while we work.

The Repair Process

Once you’ve approved the repair plan, your technician will prepare the work area. For most dent removal, they’ll need about 3-5 feet of space around your vehicle and access to the damaged area.

The actual repair technique depends on the dent’s location and severity. For minor dents that haven’t caused any paint damage, your technician may perform paintless dent repair. For paintless dent repair, your technician will use specialized heat tools to gently massage the metal back to its original shape. This preserves your vehicle’s factory finish and eliminates the need for repainting. Paintless dent repair is incredibly cost-effective and efficient, often being completed in as little as one hour.

For traditional dent repair, your technician will use a combination of techniques. They’ll reshape the dent, apply any necessary filler, and sand the area to level it down. They’ll then mix a custom paint match that seamlessly blends with your vehicle’s original factory finish, thanks to computer color-matching technology using your car’s VIN. Once the paint and clear coat are dry, the job is done.

Post-Repair Walkthrough

After completing the repair, your Bumper Buddies technician will walk you through the work they performed and invite you to inspect the results. This ensures your complete satisfaction before payment. If you notice any issues, rest assured that we have a three-year warranty that fully guarantees your satisfaction. If you have any issues with the repair work, we’ll come back out to your preferred location a second time for a complimentary follow-up service.

If your car is in need of dent removal, call the experts at Bumper Buddies. We’ve served all of Southern California for more than 20 years, consistently providing five-star service across all of our service areas, including Arizona and Colorado. If you have any questions about our repair process, or if you’d like to receive a free quote for your car repair, give us a call at 888-711-5074, text us at 949-799-1413, or contact us online.